The Spaw Policy
We understand that life can sometimes lead to unexpected changes in your pet's grooming schedule. At Maria’s Spaw Experience, we aim to provide the best service possible while maintaining a fair and consistent policy regarding cancellations and rescheduling. Please take a moment to review our policies.
1. Appointments and Reservations:
Appointments can be scheduled by phone, in person, or online through our booking system.
2. Cancellation and Rescheduling:
We kindly request at least 48 hours' notice for any appointment changes or cancellations.
If you need to reschedule or cancel your appointment, please contact us as soon as
possible. This allows us to accommodate other clients in need of our services.
Cancellations made with less than 24 hours' notice may result in a cancellation fee.
3. Cancellation Fees:
Cancellations made with less than 24 hours' notice may incur a cancellation fee, which is 50% of the grooming service cost.
4. No-Shows:
If you fail to show up for your appointment (no-show), the full grooming service cost will be charged.
5. Late policy:
We underand that unforeseen circumstances may cause delays. However, please notify us if you anticipate arriving late for your appointment.
If you arrive significantly late(15 minutes) your appointment may need to be rescheduled, and a cancellation fee may apply.
6. Emergencies:
We recognize that genuine emergencies can happen. In such cases, please contact us as soon as possible, and we will do our best to accommodate your needs without a cancellation fee.
7. Repeat Offenders:
Clients with a history of frequent last-minute cancellations or no-shows may be asked to prepay for their grooming services or have their appointments limited to specific times. If repeated offense continues you may be subject to being “fired”.
8. Flea & Tick:
We politely ask you ensure your dog is up to date with any flea/tick treatments before their scheduled appointment. If you suspect they may have fleas or a tick please check them thoroughly and inform us as soon as you can if you need to cancel your appointment. (please see cancellation policy)
If we do come across any fleas/ticks on your dog, we will contact you immediately for pick up. We will be unable to continue grooming your dog for health and safety reasons as well as the exposure to the spaw and other clients. We will then arrange a new date to complete the grooming service.
We will not under any circumstances attempt to remove ticks ourselves. We are not trained to do so and you will be referred to your vet to remove the tick to ensure it is removed safely & successfully.
A fee may occur as we will need to ensure the salon is fully sanitized before grooming any other dogs.
9. Our Commitment:
We value your trust and business. We promise to do our best to be punctual and provide exceptional grooming services for your pet. If, for any reason, we need to reschedule your appointment, we will notify you as soon as possible and work with you for another date.
If you have any questions or need to cancel or reschedule your appointment please contact us at 503-912-7790 or marias.spaw@gmail.com with your pets name and your information. We appreciate your understanding and cooperation regarding our care for your furry friend!
Injury Waiver
This Dog Grooming Services Waiver Agreement ("Agreement") is between Maria’s Spaw Experience, referred to as "the Groomer," and [CLIENT'S FULL NAME], referred to as "the Client," collectively known as "the Parties." The purpose is to outline the terms of the grooming services and inform the Client of associated risks. By signing, the Client acknowledges and accepts these risks regarding their pets).
Il. Services Description
The Groomer agrees to perform grooming services which may include but are not limited to bathing, cutting, trimming, styling, and nail clipping of the Client's pet(s).
These services will be provided at Maria’s Spaw Experience or at an agreed-upon location.
III. Acknowledgment of Risks
The Client acknowledges that the grooming process can be stressful, especially for pets unfamiliar with such services.
Special risks may arise, including nicks, scratches, quicking of nails, stress-related issues, or allergic reactions to grooming products.
The Client agrees that the Groomer bears no liability for any accident or injury to the Client's pet during grooming services, except in cases of negligence or failure to provide agreed-upon services safely and competently.
IV. Health and Vaccination Assurance
The Client ensures that their pet (s) are in good health.
All necessary vaccinations, such as rabies, distemper, and parvovirus, have been administered and documented by a licensed veterinarian.
Proof of vaccination must be provided upon request prior to any grooming services